Q: How long does shipping take?
A: For individual orders, 10-20 business days via express shipping (DHL/UPS/FedEx). For bulk/dealer orders, 30-45 days by sea freight.
Q: Do you ship to my country?
A: We ship worldwide. Contact us with your address for a shipping quote.
Q: Do I need to assemble the kennel?
A: Yes, but it’s easy. Each Titan Villa comes with a step-by-step manual and all required tools. Assembly takes 30-60 minutes with 2 people.
Q: What if my kennel arrives damaged?
A: We double-wrap every unit in protective packaging. If damage occurs during shipping, send us photos within 48 hours of delivery and we’ll replace the damaged parts at no cost.
Q: Can I customize the size or color?
A: Yes! We manufacture in our own factory, so customization is what we do best. Contact us on WhatsApp with your requirements.
Q: Is the kennel really weather-proof?
A: Yes. Our PU insulation panels and weather-proof coating are tested in temperatures from -20°C to 45°C. Rain, snow, or sun — your dog stays comfortable.
Q: What’s the warranty?
A: 15-year structural warranty on the frame. 5-year warranty on the weather-proof coating. Contact us anytime with warranty claims.
Q: Can I return the kennel?
A: We offer a 30-day return policy for unused products in original packaging. Return shipping is at the buyer’s expense unless the product is defective.
Q: How do I pay?
A: We accept credit card payments via Stripe (secure online checkout), and wire transfer (T/T) for bulk orders.